According to a report by the AMI Partner the
US medium
businesses (MBs, 100-999 employees) will spend over $1 billion this
year on customer relationship management (CRM) solutions, as
they increasingly recognize the need to improve and extend their CRM
capabilities. The US medium business market is still under-penetrated
in terms of CRM adoption, with just 35% of these businesses currently
using CRM solutions. However, MB spending on CRM is set to grow at a 9%
CAGR over the next five years.
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